Creating A Help Desk

You may discover that you need to update your help desk ticket categories reporting mission statement processes and other areas.

Creating a help desk.

Turning around a help desk team with performance issues may seem impossible. Setting up a helpdesk for your startup can be a daunting task. Create roles for your staff like admin regular staff etc. In the column name textbox enter description.

The help center is also a great way to find and become familiar with your customer evangelists. These departments working together can take what they learn from the community and use it to speed up the feedback cycle. This is the new ticket view. Help answer questions and respond to comments.

Happyfox help desk lets you create roles and privileges for all your staff. These roles decide what access and privileges each staff will have including managerial and ticket level permissions. However assuming your role as a help desk manager with defined itil based processes positive direction coaching and leadership you can succeed in building a world class customer support team delivering real value to the business. Select the ellipsis next to the helpdesk list and select settings.

There are two web parts you can use to build the help desk solution with each having its pros. Determine which web part you will use to build the help desk. Phone you can create a ticket to continue the conversation via email. To create a ticket click the new ticket button in the ticket dashboard in the tickets section.

This post is part of a series brought to you by gotoassist. Outside of enterprise circles it s not something that s discussed. In the require that this column contains information radio button list select yes. Building a help desk from scratch can be challenging.

In the type of information in this column is radio button list select multiple lines of text. If your customer reaches out to you using a different channel than email e g. It is intended to be a practical reference guide but the suggestions checklists and templates all need to be interpreted and amended. This volume came about as a result of the authors own practical experience in help desk operation and management and of hundreds of workshops the authors have conducted world wide over the last fifteen years.